Need some help please - Guild Wars Forums

Jah92 · Sep 10, 2010, 11:04 PM // 23:04

Anyone else have this problem? so I was playing when the game said I had to purchase the game when I bought the Disc game from frys. I logged out thinking it might fix it but I couldnt login I even reset my password and tried that but no I couldnt login. I didnt see if theres a playing when you buy the game on disc? doesnt make sense but its possible, i dont know. so yeah anyone else had this problem before?

I love this game but I cant play it, and prolly get GW2. sorry off topic but in GW2 the solo thing still in effect?

oops wrong section..sry

**Marty Silverblade** · Sep 10, 2010, 11:28 PM // 23:28

When you bought the game, what did you do? I'm guessing you made a trial account a little while ago, bought the game, put the disk in and thought that was it. That's not what you're supposed to do. You don't need the disk for anything. It's not what you pay for. What you need is the cd key (something like ABCDE-12345-FGHIJ-67890). Add that to your account (when you log in there is an 'edit account' button). Once you add that to your account what you bought will be added to the account. That should fix your problem.

Btw, don't get what you mean by 'the solo thing'.

Jah92 · Sep 10, 2010, 11:32 PM // 23:32

like when yo exit a town you go into solo mode or private world.

and thanks so much.

**Marty Silverblade** · Sep 10, 2010, 11:35 PM // 23:35

Not sure on this, but I think GW2 will be a lot more persistent, but it'll still have instanced areas.

Jah92 · Sep 10, 2010, 11:38 PM // 23:38

do you mean "add serial code"? cause I dont see a edit account.

I created an account from the game login screen. my username got changed from my email I dont know I will check that.

well okay now i tried everything I know so to beable to play, WHy does this thing have to be so confusing??? Im used to entering my Key when you launch the game or before you launch, Like wow, but I guess its not the same so If I dont get this resolved I will not try to play anymore and would be a waste of money. dont know if I will get GW2.

okay later GW people see you in GW2, hopefully I wont screw up this time...

*Darcy* · Sep 11, 2010, 12:13 AM // 00:13

Jah92 - don't give up yet. If you are having problems that we can't resolve, contact Support at [email protected] and put NEW ACCOUNT PROBLEMS in the subject line. They will help you get it set up.

Sparkmaster25 · Sep 11, 2010, 07:51 AM // 07:51

Jah as others on here have been saying when you get to to the Login Screen there is an edit account or add access key option on the login screen. it is above the reses password option. and with your game you should have gotten a cd key somewhere within the package that your game disk came in. thats the best I or anyone else can do for you on guru if this still doesn't work you could try contacting support.

Quaker · Sep 11, 2010, 01:50 PM // 13:50

There's always the possibility that you entered the wrong key when you created the account. The game may have come with a "buddy key" - a trial account key - which you entered instead of the proper full game key.Check the stuff that came with the game to make sure you got the right key - the proper key will be on a scratch-off card, or in a little tear-to-open packet, or some such thing.

Sep 10, 2010, 11:04 PM // 23:04	#1
Jah92 Pre-Searing Cadet Join Date: Sep 2010	Need some help please Anyone else have this problem? so I was playing when the game said I had to purchase the game when I bought the Disc game from frys. I logged out thinking it might fix it but I couldnt login I even reset my password and tried that but no I couldnt login. I didnt see if theres a playing when you buy the game on disc? doesnt make sense but its possible, i dont know. so yeah anyone else had this problem before? I love this game but I cant play it, and prolly get GW2. sorry off topic but in GW2 the solo thing still in effect? oops wrong section..sry

Sep 10, 2010, 11:28 PM // 23:28	#2
Marty Silverblade Administrator Join Date: Jun 2006	When you bought the game, what did you do? I'm guessing you made a trial account a little while ago, bought the game, put the disk in and thought that was it. That's not what you're supposed to do. You don't need the disk for anything. It's not what you pay for. What you need is the cd key (something like ABCDE-12345-FGHIJ-67890). Add that to your account (when you log in there is an 'edit account' button). Once you add that to your account what you bought will be added to the account. That should fix your problem. Btw, don't get what you mean by 'the solo thing'. __________________

Sep 10, 2010, 11:35 PM // 23:35	#4
Marty Silverblade Administrator Join Date: Jun 2006	Not sure on this, but I think GW2 will be a lot more persistent, but it'll still have instanced areas. __________________

Sep 10, 2010, 11:38 PM // 23:38	#5
Jah92 Pre-Searing Cadet Join Date: Sep 2010	do you mean "add serial code"? cause I dont see a edit account. I created an account from the game login screen. my username got changed from my email I dont know I will check that. well okay now i tried everything I know so to beable to play, WHy does this thing have to be so confusing??? Im used to entering my Key when you launch the game or before you launch, Like wow, but I guess its not the same so If I dont get this resolved I will not try to play anymore and would be a waste of money. dont know if I will get GW2. okay later GW people see you in GW2, hopefully I wont screw up this time... Last edited by Jah92; Sep 11, 2010 at 12:04 AM // 00:04..

Sep 11, 2010, 12:13 AM // 00:13	#6
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Jah92 - don't give up yet. If you are having problems that we can't resolve, contact Support at [email protected] and put NEW ACCOUNT PROBLEMS in the subject line. They will help you get it set up. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Sep 10, 2010, 11:32 PM // 23:32	#3
Jah92 Pre-Searing Cadet Join Date: Sep 2010	like when yo exit a town you go into solo mode or private world. and thanks so much.

Sep 11, 2010, 07:51 AM // 07:51	#7
Sparkmaster25 Ascalonian Squire Join Date: Dec 2008 Guild: Sins Reloaded Profession: P/W	Jah as others on here have been saying when you get to to the Login Screen there is an edit account or add access key option on the login screen. it is above the reses password option. and with your game you should have gotten a cd key somewhere within the package that your game disk came in. thats the best I or anyone else can do for you on guru if this still doesn't work you could try contacting support.

Sep 11, 2010, 01:50 PM // 13:50	#8
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	There's always the possibility that you entered the wrong key when you created the account. The game may have come with a "buddy key" - a trial account key - which you entered instead of the proper full game key.Check the stuff that came with the game to make sure you got the right key - the proper key will be on a scratch-off card, or in a little tear-to-open packet, or some such thing.